Introduction

At Axtra Solutions LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [axtrasolutions.com] and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

This Privacy Policy does not apply to the third-party online/mobile store from which you install the application or make payments, including any in-game virtual items, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.

Information We Collect

We collect information from you in several ways when you visit our website or use our services. This includes:

Personal Information:

• Name: We collect your name when you provide it to us through forms on our website or when you contact us directly.
• Email Address: Your email address is collected for communication purposes, such as responding to inquiries or sending newsletters.
• Phone Number: We may collect your phone number to provide customer support or respond to specific requests.
• Billing Information: When you make a purchase through our site, we collect billing information, including your credit card details (which are processed securely via Stripe and not stored by us) and billing address.
• Other Voluntary Information: Any additional information you provide to us voluntarily, such as when filling out forms or communicating with us directly.

Non-Personal Information:

• IP Address: We collect your IP address to help diagnose problems with our server, administer our website, and gather broad demographic information.
• Browser Type: Information about the browser you are using to access our website helps us optimize our website for various browsers.
• Pages Visited: We track the pages you visit on our website to understand which content is most popular and to improve our site’s navigation.
• Time Spent on Site: We monitor how long visitors stay on our site to help understand user engagement and improve user experience.
• Usage Data: This includes information about how you use our website and services, collected via Google Analytics, Tag Manager, and Search Console.

We also use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

How We Use Your Information

We use the information we collect in various ways to provide and improve our services to you. Specifically, we use your information for the following purposes:

To Provide and Maintain Our Services:

• We use your personal information to operate and maintain our website, provide the services you have requested, and manage your account.

To Improve Our Services:

• We analyze how users interact with our website and services to identify areas for improvement and to enhance the overall user experience.

To Communicate with You:

• We use your contact information to send administrative information, respond to your inquiries, and provide customer support.
• We may also send you updates, promotional materials, and other information related to our services. You can opt-out of receiving such communications at any time.

To Notify You About Changes to Our Services:

• We will use your information to inform you about updates to our services, changes to our terms and conditions, or other important service-related information.

To Allow You to Participate in Interactive Features:

• If you choose to participate in any interactive features on our website, such as comments, reviews, or forums, we will use your information to facilitate these activities.

To Provide Customer Support:

• We use your information to address any issues or questions you may have regarding our services, troubleshoot problems, and resolve disputes.

To Gather Analysis or Valuable Information:

• We collect and analyze data to better understand how our services are used and to improve our business operations and offerings.

To Monitor the Usage of Our Service:

• We track and monitor usage data to ensure our services are functioning correctly, to detect and prevent fraud, and to protect against unauthorized access or other security issues.

To Detect, Prevent, and Address Technical Issues:

• Your information helps us to identify and resolve technical problems with our website and services, ensuring a smooth and secure user experience.

To Comply with Legal Obligations:

• We may use your information to comply with applicable laws, regulations, and legal processes, such as responding to subpoenas or requests from government authorities.

Sharing Your Information

We understand the importance of keeping your personal information confidential. We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We may share your information in the following situations:

With Service Providers:

• We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

For Business Transfers:

• If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

With Affiliates:

• We may share your information with our affiliates, in which case we will require them to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

With Business Partners:

• We may share your information with our business partners to offer you certain products, services, or promotions. We will inform you of such partnerships and obtain your consent where required by law.

For Legal and Regulatory Requirements:

• We may disclose your personal information to comply with applicable laws and regulations, respond to a subpoena, court order, or other legal requests, or to protect our rights, property, or safety and that of our users or the public.

To Enforce Our Policies and Protect Our Rights:

• We may disclose your information to enforce our terms, conditions, and policies; to protect the security or integrity of our services; and to investigate and defend ourselves against any third-party claims or allegations.

With Your Consent:

• We may share your personal information with third parties when we have your consent to do so.

Aggregated or De-Identified Information:

• We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for research, marketing, analytics, and other purposes.

We take reasonable steps to ensure that the third parties with whom we share your personal information are bound to protect the confidentiality and security of your information and to use it only for the purposes for which we disclose it to them.

Security of Your Information

We prioritize the security of your personal information and take various measures to protect it from unauthorized access, use, alteration, and disclosure. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Security Measures We Implement:

Data Encryption:

• We use encryption to protect personal information transmitted between your device and our servers, ensuring that your data remains confidential during transfer.

Firewalls:

• Our servers are protected by firewalls that act as a barrier between our network and potential threats, blocking unauthorized access to our systems.

Access Controls:

• Access to your personal information is restricted to authorized personnel only. We enforce strict access controls to ensure that only employees who need to know your information to perform their job duties have access to it.

SSL Certificates:

• We use Secure Sockets Layer (SSL) certificates to establish an encrypted connection between your browser and our website, ensuring that any data transferred is secure.

WP-Defender and Quic CDN:

• We employ advanced security plugins and content delivery networks like WP-Defender and Quic CDN to provide an additional layer of security and to protect our website from malicious attacks.

Regular Security Audits:

• We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems and processes.

Security Awareness Training:

• Our employees undergo regular security awareness training to ensure they are knowledgeable about the latest security practices and threats.

Data Breach Procedures:

• In the event of a data breach, we have procedures in place to promptly identify, contain, and mitigate the breach. We will notify affected users as soon as possible and take necessary steps to prevent future incidents.

User Responsibilities:

• While we take significant measures to protect your information, it is also important for you to protect your personal information. Ensure that you use strong passwords, do not share your login credentials with others, and regularly update your passwords.

By using our website and services, you acknowledge that you understand and agree to assume these risks.

Data Breach Procedures

At Axtra Solutions LLC, we take the security of your personal information seriously and have established procedures to handle any data breaches that may occur. These procedures are designed to identify, contain, and mitigate the effects of a breach promptly.

Identification and Detection:

• Monitoring Systems: We continuously monitor our systems for any signs of suspicious activity or unauthorized access. This includes using intrusion detection systems, regular security audits, and vulnerability assessments.
• Incident Response Team: We have a dedicated incident response team that is trained to handle data breaches and other security incidents. This team is responsible for quickly identifying and assessing the impact of a breach.

Containment and Mitigation:

• Immediate Action: Upon detecting a data breach, our incident response team will take immediate action to contain the breach and prevent further unauthorized access to our systems. This may include isolating affected systems, changing access credentials, and implementing additional security measures.
• Assessment and Investigation: We will conduct a thorough investigation to determine the scope and cause of the breach. This includes identifying the data that has been compromised and assessing the potential impact on our users.

Notification and Communication:

• User Notification: If your personal information has been compromised, we will notify you as soon as possible. Notifications will be sent via email and/or a prominent notice on our website. The notification will include details about the breach, the type of data affected, and the steps we are taking to address the issue.
• Regulatory Notification: Depending on the nature and extent of the breach, we may also be required to notify regulatory authorities and comply with any legal or regulatory requirements related to data breaches.

Post-Breach Actions:

• Remediation: We will take necessary steps to remediate the breach and enhance our security measures to prevent future incidents. This may include implementing additional security controls, updating our policies and procedures, and providing additional training to our staff.
• Support and Assistance: We are committed to supporting our users in the event of a data breach. If you have been affected, we will provide you with information and assistance on how to protect your personal information and minimize any potential harm.

Continuous Improvement:

• Review and Update: After a data breach, we will review our incident response procedures and security measures to identify any areas for improvement. We are committed to continuously improving our security practices to better protect your personal information.

By implementing these procedures, we aim to minimize the impact of any data breaches and ensure that your personal information is protected to the best of our ability.

Your Data Protection Rights

At Axtra Solutions LLC, we are committed to ensuring that you are fully aware of all your data protection rights. Every user is entitled to the following:

The Right to Access:

• Explanation: You have the right to request copies of your personal data that we hold. We may charge you a small fee for this service to cover administrative costs.
• How to Exercise: To exercise this right, please contact us using the contact information provided at the end of this Privacy Policy.

The Right to Rectification:

• Explanation: You have the right to request that we correct any information you believe is inaccurate or incomplete. If you notice any inaccuracies in the personal data we hold about you, please inform us so that we can update it promptly.
• How to Exercise: To exercise this right, please contact us using the contact information provided at the end of this Privacy Policy.

The Right to Erasure:

• Explanation: Also known as the “right to be forgotten,” you have the right to request the deletion of your personal data under certain conditions. This right is not absolute and only applies in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• How to Exercise: To exercise this right, please contact us using the contact information provided at the end of this Privacy Policy.

The Right to Restrict Processing:

• Explanation: You have the right to request that we restrict the processing of your personal data under certain conditions, such as when you contest the accuracy of the data or object to the processing.
• How to Exercise: To exercise this right, please contact us using the contact information provided at the end of this Privacy Policy.

The Right to Object to Processing:

• Explanation: You have the right to object to our processing of your personal data if we are processing it based on our legitimate interests or for direct marketing purposes.
• How to Exercise: To exercise this right, please contact us using the contact information provided at the end of this Privacy Policy.

The Right to Data Portability:

• Explanation: You have the right to request that we transfer the data we have collected to another organization or directly to you, under certain conditions. This right applies when processing is based on your consent or the performance of a contract and is carried out by automated means.
• How to Exercise: To exercise this right, please contact us using the contact information provided at the end of this Privacy Policy.

The Right to Withdraw Consent:

• Explanation: Where we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawing your consent does not affect the lawfulness of processing based on consent before its withdrawal.
• How to Exercise: To exercise this right, please contact us using the contact information provided at the end of this Privacy Policy.

The Right to Complain to a Supervisory Authority:

• Explanation: If you believe that we have not complied with applicable data protection laws, you have the right to lodge a complaint with your local data protection authority.
• How to Exercise: To exercise this right, please contact your local data protection authority.

We will respond to all legitimate requests within one month. If your request is particularly complex or you have made a number of requests, it may take us longer than a month to respond. In this case, we will notify you and keep you updated.

Children’s Privacy

Protecting the privacy of young children is especially important. Our website and services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13.

Age Restrictions:

• Explanation: Our services are designed for use by adults and are intended for business purposes, such as web design, mobile application development, and other related services. If you are under 13, please do not use or access our website or services at any time or in any manner.

No Collection of Children’s Data:

• Explanation: We do not knowingly collect or solicit personal information from anyone under the age of 13. In the event that we learn we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us immediately.

Parental Controls:

• Explanation: If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us. We will take steps to delete the information and ensure that it is not used in any way.

Contact Information for Concerns:

• Explanation: If you have any concerns about our privacy practices regarding children or if you need to report any information that you believe has been provided to us by a child, please contact us at:
  • Email: privacy@axtrasolutions.com
  • Address: 188 Overmount Ave, Woodland Park, NJ 07424
  • Phone: +1 (862) 226-8851

By providing clear and strict guidelines, we aim to ensure that children’s privacy is respected and protected. If you have any questions or concerns regarding this policy, please do not hesitate to reach out to us.

Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

No Control Over Third-Party Sites:

• Explanation: We do not have control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. These external sites have their own privacy policies, and we are not responsible for their privacy practices.

Types of Links:

• Social Media Links: We may provide links to our social media profiles on platforms such as Facebook, Twitter, LinkedIn, etc. Clicking on these links will take you to the respective social media site, where their own privacy policies will apply.
• External Service Links: Occasionally, we may link to third-party services that are relevant to our users. These could include payment processors, analytics services, or other tools that enhance our service offering.

Notification of Changes:

• Explanation: If we include links to new third-party sites in the future, we will update this section and provide information on how these new links may affect your privacy.

Your Responsibility:

• Explanation: It is your responsibility to read and understand the privacy policies of any third-party sites you visit. We encourage you to review their privacy practices before providing them with any personal information.

Security Concerns:

• Explanation: While we strive to provide links only to websites that share our high standards and respect for privacy, we cannot guarantee the security of any information you may disclose on third-party sites.

By providing these links, we do not endorse or make any representations about third-party websites. If you have any questions or concerns about the links on our website, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. We will notify you of any changes by posting the new Privacy Policy on this page.

Notification of Changes:

• Explanation: We will notify you of any significant changes to this Privacy Policy through a prominent notice on our website or by directly sending you an email. The notification will include a summary of the changes and the effective date of the new policy.

Reviewing the Changes:

• Encouragement to Review: We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information. Your continued use of our website and services after any changes or revisions to this Privacy Policy indicates your agreement with the updated terms.

Effective Date:

• Explanation: Each updated version of this Privacy Policy will include the effective date at the top of the page. This date indicates when the changes take effect.

Historical Versions:

• Availability: We may keep prior versions of this Privacy Policy for your review. You can request to see previous versions by contacting us.

How to Contact Us:

• Explanation: If you have any questions or concerns about changes to this Privacy Policy, please contact us using the information provided in the “Contact Us” section.

By keeping this policy up to date, we aim to provide transparency and assurance regarding the protection of your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy, the practices of our website, or your dealings with our services, please feel free to contact us. We are committed to addressing your concerns and providing any additional information you may require.

Contact Information:

Privacy Concerns:

• Email: privacy@axtrasolutions.com
  • For inquiries specifically related to privacy issues, data protection rights, and this Privacy Policy.

General Inquiries:

• Email: info@axtrasolutions.com
  • For general questions, support requests, or additional information about our services.

Physical Address:

• Address: 188 Overmount Ave, Woodland Park, NJ 07424
  • You can also reach us by mail at our main business address for any correspondence or legal matters.

Phone Number:

• Phone: +1 (862) 226-8851
  • For immediate assistance or to speak directly with our customer service team.

We value your feedback and are here to assist you with any questions or concerns you may have regarding your privacy and our practices. Your trust and satisfaction are of utmost importance to us.

Thank you for taking the time to read our Privacy Policy.