At Axtra Solutions LLC, we strive to provide the highest quality of services and customer satisfaction. However, we understand that situations may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be granted.

Eligibility for Refunds:

1. Service Interruptions: If you experience significant service interruptions or downtime due to issues within our control, you may be eligible for a partial or full refund for the affected period.
2. Billing Errors: If you are billed incorrectly or there are discrepancies in the charges, we will correct the billing error and issue a refund for the overcharged amount.

Non-Refundable Items:

1. Completed Services: Once a service has been fully rendered and delivered, it is generally not eligible for a refund. This includes custom web design projects, mobile application development, and other completed services.
2. Subscription Fees: Fees for subscription-based services are typically non-refundable once the billing cycle has begun. However, you may cancel your subscription at any time to avoid future charges.

Requesting a Refund:

1. Procedure: To request a refund, please contact our customer support team at info@axtrasolutions.com. Include your account information, the reason for the refund request, and any relevant details to support your claim.
2. Time Frame: Refund requests must be submitted within 30 days of the billing date or service delivery date. Requests submitted after this period may not be eligible for a refund.
3. Review Process: Our team will review your refund request and respond within 7 business days. If your request is approved, the refund will be processed within 14 business days using the original payment method.

Automatic Renewals and Cancellations:

1. Automatic Renewals: If your service includes automatic renewal, you will receive a reminder before the renewal date. You can cancel the renewal by contacting us at least 7 days before the renewal date.
2. Cancellations: You may cancel your subscription at any time. If you cancel before the end of your billing cycle, your access to the service will continue until the end of the current billing period, and no further charges will be made.

Disputes and Chargebacks:

1. Resolution: If you believe there is an error in billing or have any concerns regarding a charge, please contact us immediately to resolve the issue. Unauthorized chargebacks may result in the suspension or termination of your account.

Contact Information:

• Email: info@axtrasolutions.com
• Address: 188 Overmount Ave, Woodland Park, NJ 07424
• Phone: +1 (862) 226-8851

By agreeing to this Refund Policy, you acknowledge and accept the terms and conditions outlined above. We are committed to ensuring a fair and transparent process for all refund requests.